Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account/Contact Data: name, email, phone/WhatsApp number, city/country.
• Learning Data: course enrollments, progress, assessments, messages in study groups, attendance, recordings (when enabled).
• Payment Data: transaction IDs, status, and limited billing info from our payment provider (we do not store full card details on our servers).
• Technical Data: IP address, device/browser type, pages visited, and referral data collected via cookies or analytics tools.
• Support Data: information you provide when contacting us for help.

2. How We Use Information

• Provide and improve courses, mentoring, and platform features.
• Process enrollments and payments; send confirmations and receipts.
• Personalize lessons, feedback, and recommendations.
• Communicate important updates, service notices, and promotional offers (you may opt out at any time).
• Ensure safety, prevent fraud/abuse, and comply with legal obligations.

3. Lawful Bases / Consent

When applicable, we process personal data under these bases: consent (e.g., marketing, recordings), contract (to deliver Services you requested), legal obligation, and legitimate interests (e.g., service improvement and security). For users in India, we follow the principles of the Digital Personal Data Protection Act, 2023 (DPDP) including consent/notice, purpose limitation, and user rights.

4. Cookies & Tracking

We use cookies and similar technologies to operate and analyze our site. You can control cookies via your browser settings. If you disable certain cookies, some features may not function.

• Essential cookies – required for login, security, and core functionality.
• Analytics cookies – help us understand usage to improve our Services.
• Preference cookies – remember your settings (e.g., language).

If you deploy a cookie banner/manager, link it here: /cookie-settings.

5. Payments

Payments are processed by trusted third‑party payment providers. Your card information is handled by the provider and is not stored on our servers. We receive limited payment metadata for reconciliation and support.

6. Sharing & International Transfers

• Vendors/Processors: LMS, analytics, email/communication tools, and payment processors that act on our instructions and provide adequate security.
• Legal/Compliance: we may disclose information if required by law or to protect rights, safety, and integrity of our Services.
• Business transfers: in case of merger, acquisition, or asset sale, information may be transferred as permitted by law.

Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable laws.

7. Data Retention

We keep your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

8. Your Rights & Choices

• Access, correct, update, or delete your information.
• Withdraw consent for processing (e.g., marketing) at any time.
• Object to or restrict certain processing, and request data portability where applicable.
• Opt out of promotional emails by using the unsubscribe link or contacting us.

To exercise your rights, contact us using the details below. We will respond within a reasonable time as required by applicable law.

9. Children’s Privacy

Our Services are primarily intended for learners aged 13 and above. If you are a parent/guardian and believe your child has provided personal information, please contact us to review or delete the information.

10. Security

We implement reasonable technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third‑Party Links & Social Media

Our website may contain links to third‑party sites such as YouTube, Facebook, Instagram, and LinkedIn. We are not responsible for their privacy practices. Please review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. The “Last updated” date will be revised accordingly. Material changes will be communicated via the website or email.

13. Contact & Grievance Officer

If you have questions, concerns, or requests about this Privacy Policy or your data, contact us:

• Email: info@skillzu.in
• Phone/WhatsApp: +91 98765 43210
• Address: Sree Ram Enclave, Indore, MP – 452001, India

Grievance Officer (India): R Kashyap, reachable at info@skillzu.in. We aim to acknowledge and resolve grievances within the timelines prescribed by applicable law.